Privacy Policy

1. Information we collect

When you contact OAK PIPE or submit a request for quotation, we may receive your name, job title, company, business contact details, country, product requirement, technical files and related correspondence. Basic device, security and website-usage information may also be processed by our hosting and security providers.

2. Why we use it

Information is used to review and respond to enquiries, prepare technical or commercial proposals, coordinate product and supply requirements, protect the website, maintain business records and meet applicable legal obligations.

3. Technical files

Please submit only files you are authorized to share. Technical specifications and attachments are used for enquiry evaluation and may be shared with relevant personnel or qualified manufacturing and service resources when necessary to prepare or execute the requested supply.

4. Service providers and international processing

Website hosting, security, email, file storage and business-support providers may process limited information on our behalf. Because OAK serves international markets, enquiry information may be processed in more than one country subject to appropriate operational and contractual controls.

5. Retention and security

We retain information for as long as reasonably required for the enquiry, business relationship, record keeping and legal obligations. Reasonable technical and organizational safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.

6. Your choices

You may ask us to correct or delete information, stop non-essential communication, or clarify how an enquiry is being handled, subject to applicable record-retention and legal requirements.

7. Contact

For privacy questions, contact info@oakpipe.com. This policy may be updated when the website, service providers or legal requirements change.